Complaints and Feedback

We strive to provide the best service we can and we are open to all feedback so we can continue to improve our services.

We will seek feedback from you in the form of surveys at the end of all of our Groups and Classes. We will take on board all constructive feedback to make these sessions as useful for everyone as possible.

We also seek feedback from patients who have been to our practice more than once. This is in the form of a tick-box survey with areas for written feedback. Results will be collated and data updated every 6 months.

CLICK HERE TO GO TO OUR MOST RECENT PATIENT FEEDBACK SURVEY RESULTS – ROSE PARK 

CLICK HERE TO GO TO OUR MOST RECENT PATIENT FEEDBACK SURVEY RESULTS – ASHFORD

Alternative options for providing feedback include:

  • Filling out the below form and emailing to our practice at hello@mumsandbabies.com.au
  • Complaint Form – Patient to Complete
  • Calling the practice on (08) 8166 4381 option 2 and asking to speak to our Practice Manager.

Follow up:

  • All feedback and complaints are managed by our Practice Manager and/or the Directors of Adelaide Mums and Babies Clinic.
  • You will be informed of the outcome of the complaint management process and resolution.
  • If this is deemed substandard, please contact us to allow further opportunity for resolution; however the SA Health and Community Services Complaints Commissioner can also be contacted to assist you. Click here to be taken to their website. 

 

General Feedback & Suggestions

For any general feedback or suggestions that you would like our Clinic to be aware of, please complete the form below. You are able to fill this out anonymously if you wish.

If you wish to submit feedback anonymously, please leave this section blank.
If you wish to submit feedback anonymously, please leave this section blank.
If you wish to submit feedback anonymously, please leave this section blank.
Please provide details here

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Adelaide Mums and Babies Clinic acknowledge the traditional owners of this land and pay our respects to their elders both past, present and emerging. We acknowledge and uphold their continuing relationship to this land, the land of the Kaurna and Peramangk people.

Adelaide Mums and Babies Clinic is committed to providing an inclusive service, and environment where individuals feel accepted, safe, affirmed and celebrated. Adelaide Mums and Babies Clinic is committed to equity irrespective of cultural or linguistic background, sexual orientation, gender identity (LGBTQIA+), intersex status, religion or spiritual beliefs, socio-economic status, age, or abilities.