Receptionist Careers

Receptionist

We are always keen to hear from people who would love to work in our dynamic team. We pride ourselves on delivering empathetic care to women and their families – and it starts at the front desk. Our administration team members need to be able to work in a fast paced environment and multitask (including holding babies!). Many of our patients may call distressed by their issues with their baby or child, and being able to sit with their feelings is very important, as well as going above and beyond to get them the help they need. Problem solving, creative thinking, organisational, team-working, and exceptional communication skills are all essential.

We are a team of intelligent, hard-working women who care about our patients and are invested in making sure their experience with us is respectful, inclusive and compassionate. In turn, we treat our staff with these same values.

We are offering a range of employment opportunities for the right person, including those seeking permanent administrative roles. Career progression is also possible within our organisation.

Additional skills in marketing and social media would be much welcome, but not essential.

Above all, we are looking for the right fit. If you feel you would fit the culture of our practice, we would love to hear from you.

Current positions available

Medical Administration Team Leader & Practice Support Coordinator

4 days a week/full time/permanent

See job add here

Join our caring team!

Adelaide Mums and Babies Clinic is a well-established and growing family-centred general practice dedicated to supporting women, babies, and families through pregnancy, the postnatal period, early parenthood and beyond.

Our multidisciplinary team of GPs, midwives, nurses and administration professionals are committed to delivering exceptional patient care in a warm, welcoming and supportive environment.

As the clinic continues to grow, we are seeking an experienced Administration Team Leader to play a key role in supporting both our administration team and Practice Manager. This is an exciting opportunity for someone who enjoys combining hands-on patient service with leadership, coordination and operational support.

About the Role

This position is a senior front-of-house role and an integral part of the clinic leadership team.

You will continue to work alongside the administration team on reception while also providing day-to-day leadership, mentoring and operational support. Working closely with the Practice Manager, you will help ensure the smooth running of the clinic, support continuous improvement initiatives and contribute to a positive team culture.

The role is ideal for an experienced medical administrator who is read to take the next step in their career and become a trusted second-in-charge within a growing healthcare practice.

Key Responsibilities

Patient Experience and Front Desk Operations

• Welcome patients and families in a friendly, professional and compassionate manner.
• Manage appointments, scheduling, cancellations and patient enquiries.
• Maintain accurate electronic medical records and patient documentation.
• Process billing and payments including Medicare, DVA, private billing and batching.
• Respond to phone, email and in-person enquiries
• Liaise with doctors, midwives, nurses, allied health professionals, pathology providers, radiology providers and hospitals.
• Manage correspondence including scanning, filing, post and electronic communications.
• Monitor front desk supplies and clinic stationery.
• Support opening and closing procedures across the clinic.
• Assist with class and group session administration and coordination.

Administration Team Leadership

• Provide day-to-day leadership, support and guidance to the administration team.
• Assist with onboarding, training and mentoring new team members.
• Promote high standards of customer service and patient care.
• Help coordinate administrative workflows and ensure consistency across both clinic locations.
• Act as a senior point of contact for administrative queries and problem-solving.
• Foster a positive, collaborative and supportive team culture.
• Assist with reception rostering and day-to-day team coordination as required.

Practice Support & Operations

• Work closely with the Practice manager to support the day-to-day operations of the practice.
• Assist with implementing new systems, processes and operational improvements.
• Supporting compliance, accreditation and quality improvement activities.
• Assist with doctor onboarding and administrative setup processes.
• Support practice projects, workflow improvements and change intiatives.
• Monitor administrative processes and escalate issues, risks or opportunities for improvement.
• Assist with maintaining policies, procedures and operational documentation.
• Undertake additional duties and projects as delegated by the Practice Manager.

About You

We are looking for a positive, organised and proactive team member who enjoys helping others succeed and take pride in delivering exceptional patient care.

You will bring:

• Minimum 3 years’ experience in medical administration.
• Previous experience in a senior administration, team leader or supervisory role (preferred).
• Exceptional customer service skills and a commitment to patient-centred care.
• Strong leadership, communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• The ability to multitask, prioritise and problem-solve in a busy healthcare environment.
• Confidence using medical software systems and Microsoft Office applications.
• Experience with Best Practice software (highly desirable).
• A collaborative approach and willingness to support team members.
• Initiative, professionalism and a commitment to continuous improvement.
• A genuine interest in women’s health, maternity care and family health.

Role requirements

• Working with Children check (required prior to commencement).
• National Police Check (required prior to commencement).
• CPR Certificate (or willingness to obtain after commencement).

Location

• The role will be based across our Rose Park and Ashford locations, and flexibility to work across both sites is required.

Hours

• This role will be full time (38 hours weekly) across our opening hours.
• Responsibilities include participation in an opening and closing rosters.

What We Offer

• The opportunity to play a key leadership role within a growing healthcare practice.
• A supportive and collaborative workplace culture.
• Ongoing professional development and training opportunities.
• The opportunity to contribute to meaningful improvements across the practice.
• A rewarding role supporting women, babies and families within our community

How to Apply

If you are passionate about healthcare, enjoy leading teams and are looking for an opportunity to grow your career within a supportive and progressive practice, we would love to hear from you.

Please submit your CV and cover letter addressed to the Practice Manager via seek.

Only shortlisted applicants will be contacted.

Receptionist (Casual employment) 

(3 days per week) 

Immediate start, or from later 2026

Are you passionate about supporting women, babies and families through their healthcare journey? We’re looking for a warm, organised and professional Medical Receptionist to join our dedicated team at Adelaide Mums and Babies Clinic.

In this key front-of-house role, you’ll be the friendly face and calm voice that welcomes patients, manages bookings, and keeps our clinic running smoothly. Your compassion, attention to detail, and ability to multitask will help us provide the very best care for our community.

Your responsibilities will include:

•       Welcoming patients and families with warmth and sensitivity.
•       Managing appointments and electronic medical records.
•       Assisting with Medicare, billing, and referrals.
•       Coordinating with GPs, midwives, and allied health professionals.
•       Supporting a team that is passionate about women’s and infant health.

What we’re looking for : 

• Exceptional customer service skills to ensure the patient has the best experience possible.
• Excellent written and verbal communication skills.
• Problem solving skills, demonstrating a proactive nature and initiative.
• Confident with IT systems, including Google Drive and Microsoft Office. Experience with Best Practice is desirable but not essential.
• Reliable with good time management skills to manage a fast-paced environment.
• Strong attention to detail, accompanied with great organisational skills.
• A genuine interest in maternal and child health

We offer a supportive and flexible work environment, ongoing training, and the opportunity to be part of a clinic that truly values kindness, excellence and community care.

Role requirements:

• Working with Children Check (will be required prior to starting)
• National Police checks (will be required prior to starting)
• CPR Certificate (not required prior to starting but is required)

Pay

Pay guide Health Professionals and Support Services award (MA000027)

Does vary depending your level of experience and age inline with the award 

How to apply :

Complete the expression of interest form below.

Complete the expression of interest form below for future positions