Summary of Patient Feedback Surveys
Data Current for January 2023
(Updated every 6 months)
SURVEY:
For a copy of the survey, please click here.
| SUMMARY OF SCORES FOR EACH DOMAIN | |||
| Domain | Percentage | ||
| Access and availability: Making an appointment and getting to the clinic | 89.03% | ||
| Interpersonal skills of reception staff | 96.90% | ||
| Interpersonal skills of clinicians | 98.71% | ||
| Communication skills of clinicians | 98.92% | ||
| Information provided by clinicians | 96.90% | ||
| Privacy and confidentiality | 97.06% | ||
| Continuity of care | 100.00% | ||
| Experience over last year | 88.40% | ||
| SUMMARY OF SCORES FOR EACH QUESTION | ||||
| Access and availability: Making an appointment and getting to the clinic | Percentage | Mean Response | ||
| Q1 | a | Seeing the clinician of your choice | 96.30% | 4.8 |
| b | The Time you had to wait to get this appointment and whether that suited your needs (ie before getting to the clinic ) | 96.77% | 4.8 | |
| c | The Time you had to wait after arriving at the clinic | 90.00% | 4.5 | |
| d | Getting reminders for your appointment | 87.41% | 4.4 | |
| e | Availability of parking | 74.67% | 3.7 | |
| Interpersonal skills of reception staff | Percentage | Mean Response | ||
| Q2 | a | Were welcoming upon arrival: courteous and polite | 96.77% | 4.8 |
| b | Were professional with dealing with you | 96.77% | 4.8 | |
| c | Let you know about any delays while you were waiting | 97.14% | 4.9 | |
| d | Explained the billing procedure | 96.77% | 4.8 | |
| e | N/A | N/A | ||
| Interpersonal skills of clinicians | Percentage | Mean Response | ||
| Q3 | a | Understood your personal experience | 97.42% | 4.9 |
| b | Had enough time to talk about things that were important to you | 99.35% | 5.0 | |
| c | Made you feel comfortable | 99.35% | 5.0 | |
| d | Fully educated you about your condition or problem | 99.35% | 5.0 | |
| e | Showed sensitivity to your concerns | 98.06% | 4.9 | |
| Communication skills of clinicians | Percentage | Mean Response | ||
| Q4 | a | Involved you in decisions | 98.06% | 4.9 |
| b | Allowed you to have final choice about tests, treatment or medication | 100.00% | 5.0 | |
| c | Helped you understand what to do when you went home | 98.71% | 4.9 | |
| d | Accepted your decision to seek alternative treatment | 100.00% | 5.0 | |
| e | really listened to what you had to say | 98.71% | 4.9 | |
| Information provided by clinicians | Percentage | Mean Response | ||
| Q5 | a | The amount of useful information given about your condition | 96.67% | 4.8 |
| b | The amount of useful information given about your treatment | 97.24% | 4.9 | |
| c | Gave you useful written information | 96.80% | 4.8 | |
| d | Checked that I understood and gave opportunity to ask questions | 98.06% | 4.9 | |
| e | N/A | N/A | ||
| Privacy and confidentiality | Percentage | Mean Response | ||
| Q6 | a | Being able to discuss personal issues that were sensitive | 99.33% | 5.0 |
| b | You understanding of how your records are kept private in the clinic | 91.85% | 4.6 | |
| c | Asked permission before another clinician came into the room | 100.00% | 5.0 | |
| d | N/A | N/A | ||
| e | N/A | N/A | ||
| Continuity of care | Percentage | Mean Response | ||
| Q7 | a | Gave you options for specialists or other health care providers you need to see | 100.00% | 5.0 |
| b | Allowed you have the final choice about which health care providers to see | 100.00% | 5.0 | |
| c | Gave you right amount of information to other healthcare professionals | 100.00% | 5.0 | |
| d | N/A | N/A | ||
| e | N/A | N/A | ||
| Experience over last year | Percentage | Mean Response | ||
| Q8 | a | Being able to see a doctor at the clinical when you needed urgent care | 90.59% | 4.5 |
| b | The amount you paid for each visit to the doctor | 77.93% | 3.9 | |
| c | Providing your test results in an understandable way | 96.67% | 4.8 | |
| d | Contacting a clinician (or the clinic) by email and getting a response that was acceptable | 96.92% | 4.8 | |
| e | N/A | N/A | ||
PATIENT CHARACTERISTICS
| Gender | ||
| 0% | Male | |
| 100% | Female | |
| Aboriginal & Torres Strait Islander status | ||
| 3% | Aboriginal & Torres Strait Islander | |
| 97% | Non Aboriginal & Torres Strait Islander | |
| Been to another general practice | ||
| 94% | of patients had visited another practice in the previous year | |
| 6% | of patients had not visited another practice in the previous year | |
| Preferred language | ||
| 100% | English | |
| 0% | Arabic | |
| 0% | Cantonese | |
| 0% | Mandarin | |
| 0% | Vietnamese | |
| 0% | Hindi | |
| 0% | Greek | |
| 0% | Some other language | |
| Age | ||
| 3% | 15-24 | |
| 97% | 25-44 | |
| 0% | 45-64 | |
| 0% | 65 or over | |
| Length of time coming to the practice | ||
| 97% | Less than a year | |
| 3% | 1-2 years | |
| 0% | 3 years or more | |
| 0% | Not sure | |
| Concession cards | ||
| 0% | Health Care Card | |
| 3% | Pensioner Concession Card | |
| 0% | Any Veterans’ Affairs treatment entitlement card | |
| 97% | No concession card | |
| Number of times patients visited the practice | ||
| 13% | once only | |
| 81% | 2-4 visits | |
| 6% | 5-9 visits | |
| 0% | More than 10 visits | |
| 0% | Not Sure | |
| Highest level of education | ||
| 0% | Some high school | |
| 13% | Completed high school | |
| 3% | Currently studying degree or diploma | |
| 3% | Completed a trade or technical qualification | |
| 58% | Degree or diploma | |
| 23% | Postgraduate degree | |
